Process mining provides an objective, data-driven view of how your business processes actually operate, rather than how they are perceived to operate. This is invaluable for identifying automation opportunities.
How Process Mining Works:
Process mining tools analyze event logs from your IT systems (e.g., ERP, CRM) to reconstruct and visualize end-to-end processes. This allows you to:
- Discover the actual flow of processes, including deviations and variations.
- Identify bottlenecks, inefficiencies, and compliance issues.
- Benchmark process performance.
- Pinpoint specific tasks or process steps that are ideal candidates for automation.
By understanding your processes at a granular level, process mining empowers you to make informed decisions about where automation will deliver the most significant impact.
Tags:
Process MiningAutomationProcess ImprovementData Analysis